Playa del Carmen
We used the fly back program for the first time in November, we got our refund with no trouble at all. In fact I've found them very helpful and accommodating. They do sometimes take a while to reply to mail, but it's all very easy to reclaim.
I ve been many times back to azul sensatori but more importantly I ve been a member of their loyalty program for some years, and I still get surprised every year noticing the improvements at the resort, the always super nice staff, the butler services and the Flyback plan as a prestige member...I love it!!! Who gives your money back for your airfare???? No other loyalty plan does, It is the third time that I get my 1000 american dollars back.
Most of all the sales staff Iliana, Mark and Aldo form Exotic Travelers that have helped us to purchase and us understand how to use our membership it to the best, both in enjoyment and savings. In addition to all the Karisma staff the FLY BACK one of the best feature offered " it is worth the money as long as you use it" but isn't that why we continue to go back 4 times in 3 years.
As soon as we heard this Karisma resort was open and we confirmed we could use the Flyback program we took advantage of their opening sale... We had a relaxed two weeks there doing nothing and I would highly recommend it for families with small kids who aren't expecting gourmet food served in quiet restaurants.